Frequently Asked Questions
- Clicking the "Hide" button I switched the program to the
hidden mode. What should I do to make the program visible?
- How to view the screenshots?
- In what operating systems can the program work?
- Is the program visible in the list of started
applications?
- I have hidden the program folder and I have removed the
program from the "Start>Programs" menu using the program settings. How
should I run it now?
- How can I purchase the software?
- What should I do if I loose the registration code?
- How can I enter the registration code to the registration
window? The registration code is long and I am afraid I can make a typo
while typing it.
- The registration code does not work! I entered it,
restarted the program, but it still remains to be unregistered.
-
It does not send the report to the
e-mail address. It says that the SMTP server does not exist and offers to
check the connection to the Internet.
1. Clicking the "Hide" button I switched the program
to the hidden mode. What should I do to make the program visible?
To switch the program to the visible mode, press the keys which you have
appointed as "Hotkey":
If you did not change the hotkey combination press the following key
combination: Ctrl+Shift+Alt+F8 because it is set by default.
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2. How to view the screenshots?
In the "Logs->Screenshots" section in the table double click the record
for which you want to view the screenshot. The screenshot viewing window
will be opened.
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3. In what operating systems can the program work?
The program works in all Windows operating systems:
- Windows 95
- Windows 98
- Windows ME
- Windows NT
- Windows 2000
- Windows XP
- Windows Vista
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4. Is the program visible in the list of started
applications?
No, it is not. In the hidden mode it is invisible in all operating
systems (in Windows NT/2000/XP processes as well).
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5. I have hidden the program folder and I have removed
the program from the "Start>Programs" menu using the program settings. How
should I run it now?
To run the program, open the "Start>Run" menu and type "actualspystart"
in the opened window:
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6. How can I purchase the software?
To purchase the software follow the link:
Purchase
Actual Spy software.
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7. What should I do if I loose the registration code?
Contact us at sales@actualspy.com.
Please, give us your previous registration information (registration email,
registration data, etc.)
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8. How can I enter the registration code to the
registration window? The registration code is long and I am afraid I can
make a typo while typing it.
To paste the registration code to the registration window, select it in
the message and copy it to the clipboard using the Ctrl+C combination, and
then paste to the registration window pressing Ctrl+V
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9. The registration code does not work! I entered it,
restarted the program, but it still remains to be unregistered.
Probably you entered the registration code incorrectly. Contact us at
support@actualspy.com. We will
solve this problem.
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10. It does not send the report to
the e-mail address. It says that the SMTP server does not exist and offers
to check the connection to the Internet.
There are several possible causes of this problem:
- Your computer may be connected to the Internet through the local area network.
- There may be a firewall installed on your computer (for example, Outpost Firewall) that blocks sending reports to the e-mail address.
- If you specify the settings of your SMTP server, make sure you enter everything correctly. You can make a mistake there.
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